It only takes a moment to register! Follow the link to our registration page and connect with the Alendor community.

We don’t want you to miss any of our special offers, so access to them is included automatically when you sign up. If you prefer not to receive these exclusive emails, simply uncheck the box during registration.

Already have an account? If you change your mind later, you can update your preferences anytime by logging in and selecting Email Preferences.

If you prefer not to receive our exclusive offers and promotions, you can unsubscribe at any time. Simply log in to your account and update your settings under “Email Preferences,” or click the “Unsubscribe” link at the bottom of any of our newsletter emails. You can always subscribe again whenever you like.

Don’t forget, you can subscribe again whenever you choose!

To place an order online, you may either use an existing account if you have previously registered on our site, or complete your purchase as a guest. You will have the option to create an account at any time afterward.

To modify your account, log in to your Alendor account and visit the “My Personal Information” page. There, you can modify your personal details, adjust your contact preferences, or delete your account.

At Alendor, we make sure your data is protected and secure.

For further details, please refer to our privacy policy.

No need to worry — simply go to our login page and click “Forgot password” to quickly start the process of resetting your password.

We encourage you to explore our website by browsing the catalog, selecting a category from the menu, or choosing one of the featured collections on the homepage. After picking an item, select the appropriate bottle size if available, then add it to your cart by clicking “Add to cart.” You may continue shopping by selecting “Continue shopping,” or you can view your cart and proceed to payment by choosing “Checkout.”

When you’re ready to finalize your order, simply click “Proceed to checkout.”

For the best experience and access to exclusive benefits, we recommend creating an account on our website.

Our customer adviser is here to help you. You may contact us by email at service@alendor.de. We are available Monday to Friday, between 10 a.m. and 6 p.m. (German time).

For every order made online, a copy of your invoice will be sent to you by email once your order has been dispatched.

If you completed your purchase through your customer account, you can also find your invoice in the “My Orders” section.

If you have any additional questions, please reach out to our Customer Care team.

Order to modify:

Before completing your purchase, please take a moment to review all details of your order at checkout. You’ll have the opportunity to check your basket during steps 1 and 3 of the checkout process.

Please keep in mind that once an order has been submitted, we cannot add or remove items. We encourage you to carefully verify everything during these steps to ensure your order is accurate.

Order to cancel:

Our team strives to pick, pack, and ship orders as quickly as possible. Please note that once an order is placed, we are unable to cancel it.

However, you do have the option to return your purchase. Returns can be made within 14 days from the date your order was placed.

If you need to change or add details to your delivery address—such as correcting a typo, updating the street number, or adding additional information—please contact our Customer Care team promptly at service@alendor.de. Once an order is confirmed, we cannot promise that changes can be made, but we will do everything possible to help.

Once your order has been shipped, you will receive a tracking number by email to monitor its progress. If you made your purchase through a customer account, you can also find the tracking number in the “My Orders” section of your account.

After your order is confirmed, a confirmation email will be sent to the email address you provided. If you don’t see it in your inbox, please check your spam or junk folder. You can reach out to Customer Care if you need further assistance.

We apologize for any inconvenience this may have caused. Please contact our Customer Care team via email service@alendor.de so we can assist you.

We apologize for the inconvenience. Please get in touch with our Customer Care team by email at your earliest convenience so we can assist you at service@alendor.de

We accept all major debit and credit cards, including Visa, MasterCard, and American Express, as well as other payment options like PayPal, and Klarna. During checkout, you will see all the payment methods available for your order.

For the best experience and access to exclusive benefits, we recommend creating an account on our website.

Each order can be paid using only one payment method. If you would like to use multiple methods, we recommend placing separate orders.

International orders may be subject to import duties and taxes. These charges are set by the customs authorities in your country/region and are beyond our control. They can vary depending on factors such as the product’s country of origin, local VAT rates, and applicable import taxes. You will be responsible for paying any duties or taxes if requested by your local authorities.

For orders within the EU, you do not need to pay VAT or import VAT separately, as these are already included in your purchase.

We accept all major debit and credit cards, including Visa, MasterCard, and American Express, as well as other payment options like PayPal, and Klarna. During checkout, you will see all the payment methods available for your order.

For the best experience and access to exclusive benefits, we recommend creating an account on our website.

Because of specific customs regulations, we’re unable to offer shipping to certain countries or regions at this time.

We may add your country in the near future, so please check back regularly for updates.

The shipping options available to you will appear during the checkout process when you complete your order.

Depending on your location, we partner with the following shipping companies: DHL, Colissimo, DPD, and UPS.

After placing your order, you’ll receive a confirmation email confirming that we’ve received your order and payment. Once your package is shipped, an email with your tracking details will be sent to you.

• Germany: 2 to 4 business days
  
• Europe: 3 to 6 business days
  
• United Kingdom: 3 to 6 business days

Please note that these delivery times apply to orders placed before 12:00 PM.

From the official website, we deliver to the following countries :

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

Yes! We offer free delivery for all orders within Europe. Please note that this offer is not available for shipments outside of Europe.

You have 14 calendar days from the date of delivery to exercise your right to cancel and request a refund for any product(s) that did not meet your expectations. Products that are opened, damaged, used, marked, altered, or not returned in their original packaging are not eligible for a refund.

All items must be returned together, including any complimentary gifts (excluding the 1.5ml samples). Discovery Sets cannot be returned or exchanged.

Return shipping costs are the responsibility of the customer.

Exchanges are only accepted for Alendor products purchased through our official website, alendor.com, within 14 days of the delivery date. Items must be unused and in their original packaging. Discovery Sets are not eligible for return or exchange.

Return shipping costs are the responsibility of the customer, and the order must be returned in full, including any complimentary gifts (excluding the 1.5ml samples).

For any exchange requests, please reach out to us via our contact form, and our Customer Care team will be happy to assist you.

Refunds are issued using the same payment method used for your order and will be processed within a maximum of 14 days after you exercise your right of withdrawal, provided the conditions outlined above are met.

Alendor will refund the total amount you paid, excluding the cost of returning the items.

For security purposes, refunds can only be processed using the same payment method that was used to complete the original purchase.

Alendor is a German fragrance house, bringing its distinct vision to life by producing all of its perfumes in France. This unique synergy unites German precision and a strong commitment to quality with the celebrated art of French perfumery.

Our Journey: From Concept to Creation

🇩🇪 German Roots: Concept and Design (Wiesbaden, Germany): All creative concepts and packaging designs originate in Wiesbaden. We ensure a blend of thoughtful aesthetics and artisanal detail, carefully sourcing the many components required to complete every Alendor bottle from trusted global partners.

🇫🇷 French Soul: Scent and Production (Paris, France): Our fragrances come to life through a long-term creative process in Paris, the world's perfumery capital. Skilled perfumers carefully compose each scent using rare absolutes, extracts, and essential oils, all responsibly sourced worldwide. The final products are then proudly made in France.

We aim to use sustainably sourced ingredients whenever possible, ensuring that our fragrances are safe and responsibly created. While there is still progress to be made, we are continuously exploring ways to improve our practices and make our products and packaging even more mindful of the environment.

 Yes. Every element of our packaging — from the glass to the label — is designed exclusively for House of Alendor. Each piece is our intellectual property, reflecting both our visual identity and our dedication to quality.

Perfume prices can vary based on the ingredients used. The cost depends on the rarity and the quantities in which some materials are produced. In some cases, certain ingredients are simply more difficult or costly to source and process than others.

Creating a fragrance involves multiple stages:

1. Idea & Concept Development: Establishing the foundational vision for the scent.
   
2. Creation: Selecting raw materials, formulating the fragrance, and designing the packaging.
   
3. Evaluation & Refinement: Conducting olfactory testing and making adjustments to achieve perfect balance.
   
4. Production: Producing the packaging, blending, maturation, maceration, and finally, bottling the perfume. From the initial concept to the final product, this whole process can take anywhere from 12 to 36 months.

Our fragrances don’t really expire, though their olfactory experience may evolve over time. To preserve their quality, we strongly recommend storing them in a cool, dark place away from heat and direct sunlight.

If a fragrance is exposed to excessive heat or light, it may slightly alter the scent and affect its overall longevity. Proper storage helps maintain the fragrance’s original character for as long as possible.

No. A higher price does not automatically mean a fragrance will last longer or project more. Not every perfume is designed for long-lasting wear or strong projection.

• Fresh vs. Deep: Lighter scents, such as citrus or fresh fragrances, contain more volatile (fast-evaporating) notes. Comparing their performance to heavier scents, like oud or amber, is like comparing apples and oranges.

Artistic Choice: Sometimes, a beautiful, rare, and artistic blend of expensive ingredients is intentionally crafted as a subtle or "skin scent." These perfumes are designed to last on the skin all day but remain noticeable only to those who come closer. Many people specifically seek out these less projecting fragrances for personal reasons.

No. There are many different fragrance families and styles, and quality is judged by much more than just projection. Factors such as the uniqueness of the scent, the olfactory experience, the balance of the notes, and the quality of the raw materials are equally important.

We decide on the exact concentration based on the specific fragrance and its scent profile, together with the perfumer. 

Most of our fragrances contain between 23% and 26% concentration. 

This level is chosen through many rounds of testing with the perfumer. We must also follow strict regulations that limit the percentage of certain natural materials for safety. Finally, increasing the dosage too much can change the olfactory experience and compromise the sensation of the top notes. The perfumer must skillfully balance and adjust the ingredients to ensure that all the top, heart, and base notes smell perfect together.

No. The fragrance industry, especially regarding safety in the EU, is highly regulated. However, marketing claims about concentration are often unregulated and full of misinformation.

We at Alendor are committed to transparency and education. We create resources like videos and articles to clear up these misunderstandings. This is why we created the "Artists Behind Scents" series, which gives our perfumers a platform to explain their creative process and answer common questions.

A Simple Explanation of Concentration

To keep it simple:
Concentrate Ingredients: Natural ingredients (the precious materials) are first mixed and diluted in carrier oils (sometimes mistakenly called 'solvent' in conversation). Finally, after maturation, the "perfume oil" is mixed with alcohol and a bit of distilled water and macerated.

The Misconception: The concentration percentage that brands talk about is the mix of the carrier oil and the precious materials. This percentage doesn't tell the whole story.

The Example: A brand could claim 35% concentration by simply using a lot of cheap carrier oil. Another brand could have a 25% concentration that uses less carrier oil but the same amount (or more) of the expensive precious materials.

Therefore, a 25% concentration can actually contain the same amount, or even more, of the high-quality scent materials than a 35% claim. The percentage alone is not complete information.

This practice of focusing heavily on the percentage is often used by some brands to boost the misconception that a higher number always equals better quality.

 Alendor bottles are designed with a small space at the top, known as ullage. This gap is intentional and necessary for all liquid-filled bottles, as it allows the fragrance to expand slightly with changes in temperature or during transport.

Rest assured, every Alendor flacon contains the exact amount of perfume stated on the label.

Alendor fragrances are crafted with natural ingredients, which can naturally influence the color of the perfume.

Occasionally, you may also notice tiny particles or sediment, especially in perfumes with a high concentration of natural materials. This is a normal characteristic and does not affect the quality or performance of the fragrance.

 At Alendor, transparency and attention to detail are central to every creation.
The complete list of ingredients can be found on each product’s packaging, and is also available on the respective product page of our website under the Ingredients section.

All our fragrances are made with carefully selected, high-quality raw materials, chosen for their rich olfactory profile and skin-friendly properties, following strict regulations of EU and IFRA.  For those with sensitive or reactive skin, we recommend performing a patch test before full application.

All our fragrances are formulated with high-quality ingredients and comply with EU and IFRA regulations. Some fragrances may contain allergenic components naturally present in essential oils or fragrance materials. If you have sensitive or reactive skin, we recommend performing a patch test before full application. Full ingredient lists are available on each product’s packaging and on our website.

No, none of our products or their ingredients are tested on animals. We partner exclusively with suppliers who follow the same strict standards. Additionally, we do not sell or ship our products to countries where animal testing would be required.

The color of our perfumes can naturally vary from batch to batch due to the seasonal variations in the raw materials we use. These changes in color do not affect the scent or quality of the fragrance.

Perfumes are living creations, and subtle color changes can occur over time as part of their natural evolution. All our fragrances undergo strict quality and safety testing to ensure they remain safe for use.

Every product undergoes thorough testing to ensure it is safe when used as intended, and all of our products fully comply with the relevant laws and regulations of the European Union.

Our regulatory partners continuously monitor the latest scientific research on ingredients used in perfumery. This knowledge informs both our R&D process and our ongoing collaboration with regulatory authorities and industry organizations. Any decisions regarding the development or reformulation of products are made carefully, based on this expert guidance.

If you experience any discomfort or intolerance, please reach out to our Customer Care team for assistance at service@alendor.de

If you experience any discomfort or intolerance, please reach out to our Customer Care team for assistance at service@alendor.de

Every story, description, and visual we create reflects our artistic vision. At Alendor, we explore the human experience through scent, transforming emotion, memory, and imagination into olfactory expressions.

Our written content, imagery, and narratives are intended as creative interpretations rather than factual or scientific statements. They are designed to inspire feeling, not to prescribe meaning. While we aim for accuracy in describing our products and ingredients, we invite each individual to experience and interpret our creations in their own unique way.

We embrace curiosity and exploration, and the content we produce is purely a creative expression—it does not promote or represent any particular ideology.

No. Any narrative or sensory description (such as mood, memory, or emotion) serves an artistic and conceptual purpose. It is not intended to make functional, therapeutic, or performance-related claims. Our language reflects exploration — not assertion.

Our stories are conceptual — they evoke the feeling and world behind each creation rather than literal representations of the ingredients or outcomes. They’re invitations to imagination, not instructions.

Key notes are described on each product page. Full ingredient listings appear on packaging as well.

If you are interested in becoming a retailer, please send your company presentation to sales@alendor.de. Our Sales team will review your submission and get in touch with you.

Absolutely. Collaboration is a key part of our creative approach. We work with artists, designers, and thinkers who share our passion for exploring scent, materials, and emotion. If you are interested in collaborating, please reach out to us at friends@alendor.de.

We value your feedback and encourage open communication. Please contact us at service@alendor.de with your comments or concerns. Including your order details will help us respond more quickly and efficiently.